Frequently Asked Questions (FAQs)

The core reason for this discrepancy is that CCTV testers and web browsers use completely different underlying protocols and authentication logics to interact with the camera. The web browser relies on HTTP/HTTPS for user interface access, while the CCTV tester uses device-level protocols (e.g., RTSP, ONVIF) for function calls—even if the username and password are correct, mismatches in these technical links will cause login failures.

Solution:
1. ONVIF service must be enabled separately: Successful web login does not imply that the ONVIF service is activated. It needs to be manually enabled through the camera's web management interface (e.g., "Integrated Protocol" menu for Hikvision, "Platform Access" menu for Dahua).

2. Permissions require separate assignment: The account used for web login may lack ONVIF-specific permissions. A dedicated ONVIF account must be created, with functional permissions such as "stream pulling" and "device control" explicitly granted.

3. Authentication methods must match: If the camera enforces Digest authentication, the ONVIF Device Manager must manually select the corresponding authentication method. Choosing Basic authentication will result in immediate failure.

FTP Server

1. Connect WANLUTECH tester and PC to the same LAN.
2. Set their IP addresses to the same segment.
3. Enable FTP service on the tester (it will show the FTP address).
4. Enter the address (e.g., ftp://192.168.0.xxx:xxxx) in your PC’s address bar to start transfer.

After the tester has an Internet connection, click “Update Application - Online Update” for application update.

 Way 1: a) Copy the installation file of APP you need in apk format to the TF card in the "update" directory. If this directory does not exist, create one.
b) Insert the TF card into the tester, click “Update Application - Local Update” to find the app and install it.
c) Once the installation is complete, find the application in “My Apps” on your tester.

Way 2: After the device have an Internet connection, search for the apps on browser and download the APP(Android version) you need. Once the installation is complete, find the application in “My Apps” on your tester.

There is a paper piece isolating the battery. Before using the tester, open the battery cover and remove the paper sheet. 

A. If you purchased the tester with a DC15V power input. please follow these steps:

1. Check Power Supply Voltage

• First, measure the 15V power supply voltage using a multimeter to verify if it is within the normal range.

2. Test Device Power Input Circuit

• If the 15V power supply is normal, insert the power adapter into the device and remove the battery.
• Measure the voltage at the battery contact pins in the battery compartment (the two rows of pins correspond to positive and negative terminals).

Normal voltage: 12.6V

Fault indication:0V or 15V → Indicates a problem with the device's internal circuitry.

3. Check Battery Voltage

• Measure the battery voltage separately.

Normal range: 11.1V–12.6V

Fault indication: 0V→ Indicates a faulty battery

B. If you purchased the tester with a DC12V power input. please follow these steps:

1. Check Power Supply Voltage

• First, measure the 12V power supply voltage using a multimeter to verify if it is within the normal range.

2. Test Device Power Input Circuit

• If the 12V power supply is normal, insert the power adapter into the device and remove the battery.
• Measure the voltage at the battery contact pins in the battery compartment (the two rows of pins correspond to positive and negative terminals).

Normal voltage: 8.6V

Fault indication:0V or 12V → Indicates a problem with the device's internal circuitry.

3. Check Battery Voltage

• Measure the battery voltage separately.

Normal range: 7.6V–8.6V

Fault indication: 0V→ Indicates a faulty battery