Frequently Asked Questions (FAQs)
About Products
How to install other Apps (Android version)?
Way 1: a) Copy the installation file of APP you need in apk format to the TF card in the "update" directory. If this directory does not exist, create one.
b) Insert the TF card into the tester, click “Update Application - Local Update” to find the app and install it.
c) Once the installation is complete, find the application in “My Apps” on your tester.
Way 2: After the device have an Internet connection, search for the apps on browser and download the APP(Android version) you need. Once the installation is complete, find the application in “My Apps” on your tester.
ONVIF can not modify camera IP address?
Update ONVIF and reboot the camera. Please download the Windows version of ONVIF tool and intall it on your computer to log in and test the camera.
If the Windows version of the ONVIF tool cannot log in and test the camera. ONVIF is not supported by the camera and you will need to contact the camera seller for troubleshooting.
How to update the tester's software?
After the tester have an Internet connection, Click “Update Application - Online Update” for application update.
Why the tester still won't turn on after charging for a few hours?
There is a paper piece isolating the battery. Before using the tester, open the battery cover and remove the paper sheet.
About Shipment
How long does it take to receive the goods after placing an order?
Delivery Time = Order Handling Time + Transit Time
Order Handling Time
Usually 2 business days (depend on holiday, product and quantity)
Transit Time
1) If your address to receive items is in the United States,
We ship items from Amazon US warehouse, transit time is 2-7 business days
We ship items from Chinese warehouse, transit time is 7-14 business days
2) If your address to receive items is not in the United States, we will ship items from Chinese warehouse
Expedited Shipping: 7-14 business days
Standard Shipping: 15-20 business days
Does the order have free shipping?
We have inventory in Amazon US warehouse, and we can offer you free shipping If your address to receive items is in the US.
The shipping cost of your order will be calculated and displayed at checkout, If your address to receive items is NOT in the US.
How about import taxes and duties?
Prices do not include taxes and duties. Please note that recipient will need to pay the taxes and duties, the exact amount of which depends on the policies of recipient's country/region.