Frequently Asked Questions (FAQs)

1. The maximum voltage withstand rating of WANLUTECH CCTV tester’s Ethernet port is 60V DC, compatible only with IEEE 802.3af/at standard POE protocol (output voltage 44–57V).

2.Do NOT directly connect WANLUTECH CCTV tester PoE power output port to non-standard POE devices (e.g., non-standard passive POE cameras)

The output voltage of such devices often exceeds 60V (up to 90V in some cases), which will directly damage the internal circuit of the Ethernet port, resulting in permanent burnout. This type of damage is NOT covered by the warranty.

There is a paper piece isolating the battery. Before using the tester, open the battery cover and remove the paper sheet. 

The core reason for this discrepancy is that CCTV testers and web browsers use completely different underlying protocols and authentication logics to interact with the camera. The web browser relies on HTTP/HTTPS for user interface access, while the CCTV tester uses device-level protocols (e.g., RTSP, ONVIF) for function calls—even if the username and password are correct, mismatches in these technical links will cause login failures.

Solution:
1. ONVIF service must be enabled separately: Successful web login does not imply that the ONVIF service is activated. It needs to be manually enabled through the camera's web management interface (e.g., "Integrated Protocol" menu for Hikvision, "Platform Access" menu for Dahua).

2. Permissions require separate assignment: The account used for web login may lack ONVIF-specific permissions. A dedicated ONVIF account must be created, with functional permissions such as "stream pulling" and "device control" explicitly granted.

Let's briefly talk about what ONVIF is.
In simple terms, ONVIF is a common language that allows different brands of security devices to communicate with each other.

Before ONVIF, IP cameras, video recorders (NVRs), and video management software (VMS) from different manufacturers used their own “proprietary protocols”. A camera from Brand A would not work with an NVR from Brand B without complex and often unreliable integration efforts. This "vendor lock-in" was a major hurdle for users and integrators. ONVIF created a set of “open standards”.

If a camera complies with the ONVIF standard, it can seamlessly communicate with any NVR or VMS software that also supports the same ONVIF standard, regardless of who made it. This promotes flexibility, choice, and future-proofing for security systems.

After connecting the network cable, the PoE camera shows no startup signs (no indicator light, no startup sound), and WANLUTECH CCTV tester’s POE output indicator does not light up; or the indicator flashes briefly and then goes off

Core reason：
① The network cable is not a standard 8-core gigabit Ethernet cable (wrong wire sequence, aging wire, or only 4 cores conducting, unable to transmit power)
② The IP camera does not support the IEEE 802.3af/at standard POE protocol (e.g., non-standard passive POE)
③ The CCTV tester’s POE module is overloaded (connecting multiple high-power devices at the same time)

Solution:
① Test the network cable with the tester’s cable test function
② Confirm the camera’s POE protocol type: Non-standard POE cameras need to be powered separately. Do not connect the camera directly to the PoE power output port of WANLUTECH CCTV tester

Causes
1.The tester’s RJ45 LAN socket is not activated (the "Start RJ45 network" option is unchecked in settings).

2.The tester’s static IP is not in the same subnet as the camera (e.g., camera IP: 192.168.1.10, tester IP: 192.168.2.20).

Solutions
1.Enter the tester’s settings, check the "Start RJ45 network" option
2.Select Static IP mode on the tester
3.Set an IP address in the same subnet as the camera (e.g., camera: 192.168.1.10 → tester: 192.168.1.20)

FTP Server

1. Connect WANLUTECH tester and PC to the same LAN.
2. Set their IP addresses to the same segment.
3. Enable FTP service on the tester (it will show the FTP address).
4. Enter the address (e.g., ftp://192.168.0.xxx:xxxx) in your PC’s address bar to start transfer.

After the tester has an Internet connection, click “Update Application - Online Update” for application update.

 Way 1: a) Copy the installation file of APP you need in apk format to the TF card in the "update" directory. If this directory does not exist, create one.
b) Insert the TF card into the tester, click “Update Application - Local Update” to find the app and install it.
c) Once the installation is complete, find the application in “My Apps” on your tester.

Way 2: After the device have an Internet connection, search for the apps on browser and download the APP(Android version) you need. Once the installation is complete, find the application in “My Apps” on your tester.

A. If you purchased the tester with a DC15V power input. please follow these steps:

1. Check Power Supply Voltage

• First, measure the 15V power supply voltage using a multimeter to verify if it is within the normal range.

2. Test Device Power Input Circuit

• If the 15V power supply is normal, insert the power adapter into the device and remove the battery.
• Measure the voltage at the battery contact pins in the battery compartment (the two rows of pins correspond to positive and negative terminals).

Normal voltage: 12.6V

Fault indication:0V or 15V → Indicates a problem with the device's internal circuitry.

3. Check Battery Voltage

• Measure the battery voltage separately.

Normal range: 11.1V–12.6V

Fault indication: 0V→ Indicates a faulty battery

B. If you purchased the tester with a DC12V power input. please follow these steps:

1. Check Power Supply Voltage

• First, measure the 12V power supply voltage using a multimeter to verify if it is within the normal range.

2. Test Device Power Input Circuit

• If the 12V power supply is normal, insert the power adapter into the device and remove the battery.
• Measure the voltage at the battery contact pins in the battery compartment (the two rows of pins correspond to positive and negative terminals).

Normal voltage: 8.6V

Fault indication:0V or 12V → Indicates a problem with the device's internal circuitry.

3. Check Battery Voltage

• Measure the battery voltage separately.

Normal range: 7.6V–8.6V

Fault indication: 0V→ Indicates a faulty battery